{"id":132,"date":"2023-10-20T13:50:35","date_gmt":"2023-10-20T17:50:35","guid":{"rendered":"https:\/\/help.easyhosting.com\/kb\/contacter-le-support-easyhosting\/"},"modified":"2024-01-12T13:03:27","modified_gmt":"2024-01-12T18:03:27","slug":"contacter-le-support-easyhosting","status":"publish","type":"ht_kb","link":"https:\/\/help.easyhosting.com\/fr\/kb\/contacter-le-support-easyhosting\/","title":{"rendered":"Contacter le Support Easyhosting"},"content":{"rendered":"<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">Lorsque vous rencontrez des probl\u00e8mes avec vos services Easyhosting, notre support disponible 24h\/24, 7j\/7 et 365 jours par an est l\u00e0 pour vous aider. <\/p><\/div>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">La base de connaissances d&rsquo;Easyhosting<\/h2>\n\n<p>Tout d&rsquo;abord, vous pouvez essayer de rechercher dans la base de connaissances Easyhosting des r\u00e9ponses \u00e0 vos questions. Vous pouvez <a href=\"https:\/\/help.easyhosting.com\/fr\/\">parcourir les cat\u00e9gories<\/a> correspondant \u00e0 votre probl\u00e8me, ou vous pouvez essayer d&rsquo;utiliser la fonction de recherche. +<\/p>\n<form role=\"search\" method=\"get\" action=\"https:\/\/help.easyhosting.com\/fr\/\" class=\"wp-block-search__button-outside wp-block-search__text-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Recherche<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"Recherche dans la base de connaissances\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Recherche\" class=\"wp-block-search__button wp-element-button\" type=\"submit\" >Recherche<\/button><\/div><\/form>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Soutien par courriel<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Disponible 24\/7\/365<\/li>\n<\/ul>\n\n<p>Vous pouvez contacter notre \u00e9quipe d&rsquo;assistance par courrier \u00e9lectronique en utilisant l&rsquo;une des adresses suivantes :<\/p>\n\n<div class=\"wp-block-ht-blocks-list heroic-styled-list\" id=\"heroic-styled-list-0f24f342-6c62-45ee-9263-106e95c65167\"><ol class=\"fa-ul\"><li>Support Technique &#8211; <a href=\"mailto:support@easyhosting.com\" rel=\"nofollow\">support@easyhosting.com<\/a><\/li><li>Probl\u00e8mes de Facturation &#8211; <a href=\"mailto:billing@easyhosting.com\" rel=\"nofollow\">billing@easyhosting.com<\/a><\/li><li>Informations Commerciales &#8211; <a href=\"mailto:sales@easyhosting.com\" rel=\"nofollow\">sales@easyhosting.com<\/a><\/li><\/ol><style>#heroic-styled-list-0f24f342-6c62-45ee-9263-106e95c65167 li:before{\n\t\t                   background:#dd3333;\n\t\t                   border-radius: 99%;\n\t\t                   }<\/style><\/div>\n\n<p>L&rsquo;un des membres de notre \u00e9quipe d&rsquo;assistance commencera \u00e0 travailler sur votre ticket imm\u00e9diatement.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Chat en direct<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Disponible 24\/7\/365<\/li>\n<\/ul>\n\n<p>Vous pouvez \u00e9galement contacter nos agents de chat en direct pour vous aider \u00e0 tout moment. Nos agents du Live Chat sont pr\u00eats \u00e0 vous aider \u00e0 tout moment, 24 heures sur 24, 7 jours sur 7.<\/p>\n\n<p>Vous pouvez acc\u00e9der au chat en direct depuis votre <a href=\"https:\/\/help.easyhosting.com\/fr\/kb\/votre-portail-easyhosting\/\">portail Easyhosting<\/a>.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"664\" src=\"https:\/\/help.easyhosting.com\/wp-content\/uploads\/2023\/10\/eh-home-livechate-1024x664.png\" alt=\"\" class=\"wp-image-106\" srcset=\"https:\/\/help.easyhosting.com\/wp-content\/uploads\/2023\/10\/eh-home-livechate-1024x664.png 1024w, https:\/\/help.easyhosting.com\/wp-content\/uploads\/2023\/10\/eh-home-livechate-300x194.png 300w, https:\/\/help.easyhosting.com\/wp-content\/uploads\/2023\/10\/eh-home-livechate-768x498.png 768w, https:\/\/help.easyhosting.com\/wp-content\/uploads\/2023\/10\/eh-home-livechate-50x32.png 50w, https:\/\/help.easyhosting.com\/wp-content\/uploads\/2023\/10\/eh-home-livechate-1536x995.png 1536w, https:\/\/help.easyhosting.com\/wp-content\/uploads\/2023\/10\/eh-home-livechate-60x39.png 60w, https:\/\/help.easyhosting.com\/wp-content\/uploads\/2023\/10\/eh-home-livechate-100x65.png 100w, https:\/\/help.easyhosting.com\/wp-content\/uploads\/2023\/10\/eh-home-livechate.png 1841w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Vous verrez le lien pour le chat en direct en bas de votre portail Easyhosting. Il y a aussi un lien dans la partie sup\u00e9rieure droite du portail. Vous le verrez en survolant l&rsquo;ic\u00f4ne ?. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Support t\u00e9l\u00e9phonique<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Disponible du lundi au vendredi, de 9h00 \u00e0 19h00<\/li>\n<\/ul>\n\n<p>Enfin, vous pouvez contacter notre \u00e9quipe de support t\u00e9l\u00e9phonique \u00e0 tout moment entre 9h00 et 19h00, heure de l&rsquo;Est, au <a href=\"tel:18883901210\">1-888-390-1210<\/a>. Nos agents du support t\u00e9l\u00e9phonique seront heureux de vous aider de toutes les mani\u00e8res possibles.<\/p>\n\n<div class=\"wp-block-ht-blocks-list heroic-styled-list\" id=\"heroic-styled-list-8abddb3e-dffd-4d47-a199-0f5fb5b9b118\"><ol class=\"fa-ul\"><li><\/ol><style>#heroic-styled-list-8abddb3e-dffd-4d47-a199-0f5fb5b9b118 li:before{\n\t\t                   background:#000000;\n\t\t                   border-radius: 0;\n\t\t                   }<\/style><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lorsque vous rencontrez des probl\u00e8mes avec vos services Easyhosting, notre support disponible 24h\/24, 7j\/7 et 365 jours par an est l\u00e0 pour vous aider.<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[37],"ht-kb-tag":[48,42],"class_list":["post-132","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-getting-started-fr","ht_kb_tag-contact-fr","ht_kb_tag-soutien"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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