{"id":62,"date":"2023-10-16T16:20:21","date_gmt":"2023-10-16T20:20:21","guid":{"rendered":"https:\/\/help.easyhosting.com\/caracteristiques\/"},"modified":"2023-10-16T16:20:21","modified_gmt":"2023-10-16T20:20:21","slug":"caracteristiques","status":"publish","type":"page","link":"https:\/\/help.easyhosting.com\/fr\/caracteristiques\/","title":{"rendered":"Caract\u00e9ristiques"},"content":{"rendered":"

Votre base de connaissances fournit une assistance m\u00eame lorsque vous n’\u00eates pas l\u00e0.<\/p><\/blockquote>\n

\"knowall-06\"Un support toujours disponible<\/h3>\n

En offrant un support en libre-service avec une base de connaissances, les clients peuvent s’aider eux-m\u00eames sans avoir \u00e0 cr\u00e9er un ticket de support. KnowAll lib\u00e8re du temps pour vous et votre \u00e9quipe.<\/p>\n

\"knowall-01\"R\u00e9ponses instantan\u00e9es<\/h3>\n

KnowAll offre des r\u00e9ponses instantan\u00e9es aux questions de vos clients. Ils appr\u00e9cieront d’obtenir de l’aide sans avoir \u00e0 attendre la r\u00e9ponse d’un agent d’assistance.<\/p>\n

\"knowall-05\"Personnalisable<\/h3>\n

Personnalisez facilement KnowAll pour refl\u00e9ter la marque de votre entreprise. Changez le logo, les couleurs et plus encore en un clic. Aucune connaissance en codage n’est requise.<\/p>\n

S’affiche parfaitement sur tous les appareils<\/h3>\n

KnowAll s’affiche parfaitement sur les ordinateurs de bureau, les ordinateurs portables, les tablettes et les t\u00e9l\u00e9phones. Vos clients peuvent donc acc\u00e9der \u00e0 votre base de connaissances quel que soit l’appareil qu’ils utilisent.<\/p>\n

\"knowall-responsive\"<\/p>\n

Actionable Analytics<\/h2>\n

Obtenez des informations significatives et exploitables \u00e0 partir de votre base de connaissances.<\/p>\n

\"knowall-04\"Tableau de bord analytique<\/h3>\n

Le tableau de bord analytique vous permet d’examiner les principaux crit\u00e8res de r\u00e9ussite de votre base de connaissances, sans avoir besoin d’outils suppl\u00e9mentaires. Comprenez vos visiteurs et am\u00e9liorez votre contenu.<\/p>\n

\"knowall-02\"Article Feedback<\/h3>\n

Sachez quels articles aident vos utilisateurs et lesquels doivent \u00eatre am\u00e9lior\u00e9s. Gr\u00e2ce \u00e0 nos outils de r\u00e9troaction, vos visiteurs peuvent \u00e9valuer et laisser des commentaires sur les articles.<\/p>\n

\"knowall-03\"Analyse des recherches<\/h3>\n

Sachez exactement ce que vos visiteurs recherchent, ce pour quoi ils ont besoin d’aide et le contenu qu’ils ne trouvent pas. Plus besoin de deviner quels articles \u00e9crire, vos visiteurs vous le diront !<\/p>\n","protected":false},"excerpt":{"rendered":"

Votre base de connaissances fournit une assistance m\u00eame lorsque vous n’\u00eates pas l\u00e0. Un support toujours disponible En offrant un support en libre-service avec une base de connaissances, les clients peuvent s’aider eux-m\u00eames sans avoir \u00e0 cr\u00e9er un ticket de support. KnowAll lib\u00e8re du temps pour vous et votre \u00e9quipe….<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"yoast_head":"\nCaract\u00e9ristiques - Easyhosting Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.easyhosting.com\/fr\/caracteristiques\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Caract\u00e9ristiques - Easyhosting Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Votre base de connaissances fournit une assistance m\u00eame lorsque vous n’\u00eates pas l\u00e0. 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