{"id":75,"date":"2023-10-16T16:20:21","date_gmt":"2023-10-16T20:20:21","guid":{"rendered":"https:\/\/help.easyhosting.com\/soumettre-un-ticket\/"},"modified":"2023-10-19T14:21:58","modified_gmt":"2023-10-19T18:21:58","slug":"soumettre-un-ticket","status":"publish","type":"page","link":"https:\/\/help.easyhosting.com\/fr\/soumettre-un-ticket\/","title":{"rendered":"Soumettre un ticket"},"content":{"rendered":"<p><strong>Ajoutez un formulaire \u00e0 cette page pour lier votre syst\u00e8me de ticket d&rsquo;assistance<\/strong><\/p>\n<p>Avec KnowAll, lorsqu&rsquo;un client est bloqu\u00e9, il peut cliquer sur un lien, directement sur l&rsquo;article de la base de connaissances qu&rsquo;il consulte et soumettre un ticket via votre site (en utilisant une page comme celle-ci avec un formulaire dessus) ou se connecter \u00e0 un syst\u00e8me de ticket externe.<\/p>\n<p>Les formulaires peuvent \u00eatre cr\u00e9\u00e9s avec un plugin de formulaire tel que Gravity Forms. KnowAll Pro comprend une int\u00e9gration Gravity Forms qui vous permet d&rsquo;exiger des visiteurs qu&rsquo;ils effectuent une recherche dans votre base de connaissances avant de soumettre un formulaire, ce qui est utile pour contribuer \u00e0 r\u00e9duire les demandes d&rsquo;assistance. <\/p>\n<p>KnowAll suit o\u00f9 vos clients sont bloqu\u00e9s et cliquent sur le lien Support, vous permettant de surveiller et d&rsquo;am\u00e9liorer votre documentation et votre support en ligne. Cela permet de r\u00e9duire les tickets d\u2019assistance et d\u2019avoir des clients plus satisfaits.<\/p>\n<p>Il fonctionne avec les syst\u00e8mes de billetterie les plus populaires tels que Help Scout et Zendesk. Si vous souhaitez en savoir plus, consultez le blog HeroThemes pour d\u00e9couvrir \u00e0 quel point il est facile d&rsquo;int\u00e9grer votre base de connaissances et votre syst\u00e8me de billetterie \u00e0 KnowAll.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ajoutez un formulaire \u00e0 cette page pour lier votre syst\u00e8me de ticket d&rsquo;assistance Avec KnowAll, lorsqu&rsquo;un client est bloqu\u00e9, il peut cliquer sur un lien, directement sur l&rsquo;article de la base de connaissances qu&rsquo;il consulte et soumettre un ticket via votre site (en utilisant une page comme celle-ci avec un&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-75","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soumettre un ticket - 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